Refund Policy | Affluent Cars

Last updated: 01/02/2026

At Affluent Cars Ltd, we aim to provide a reliable and professional service. This Refund Policy explains when refunds may or may not be issued.

Deposits

Deposits are required to secure bookings.
Unless stated otherwise in writing, deposits are non-refundable, as they reserve a vehicle and chauffeur exclusively for your booking.

Cancellations by the Client

Refunds for cancellations depend on the notice given before the booking date:

More than 14 days’ notice:
Deposit may be transferred to a future booking (subject to availability), but not refunded.
7–14 days’ notice:
Deposit is non-refundable. No further charges apply.
Less than 7 days’ notice:
No refund will be issued, and the full booking fee may be payable.

Cancellations by Affluent Cars

If we need to cancel your booking due to unforeseen circumstances (for example, vehicle breakdown or force majeure), you will be offered:

A suitable alternative vehicle where possible, or
A full refund of all monies paid

This does not affect your statutory rights.

Service Disruption

No refunds will be issued for delays or changes caused by:

Traffic conditions
Weather
Road closures
Client lateness
Events outside our reasonable control

We will always make reasonable efforts to minimise disruption.

No-Shows

If the client or passengers fail to attend at the agreed pick-up time and location, this will be treated as a no-show, and no refund will be issued.

Early Termination

If a booking is ended early at the client’s request, no partial refund will be provided.

Future Services

Affluent Cars Ltd may introduce self-drive vehicle hire services in the future. Refund terms for those services will be provided separately and may differ from chauffeur services.

How Refunds Are Processed

Approved refunds will be processed using the original payment method.
Refunds may take 5–10 working days to appear, depending on your payment provider.

Contact

For refund enquiries, please contact:

info@affluentcars.co.uk